Enterprise platform modernization
Redesigned item and order creation workflows to reduce friction, improve data integrity at the source, and drive adoption during a core system modernization.
I’m Jonny Ortiz.
Senior Program Manager & Retail Consultant
Bridging the gap between business strategy and technical execution.
I lead complex initiatives across technical and business teams, turning stalled, high-friction processes into scalable systems with measurable outcomes.
- Operational Scale: Modernized core merchandising workflows for multi-category catalogs, replacing manual handoffs with a streamlined UX that ensured data integrity at the source.
- Cross-Functional Velocity: Designed a unified onboarding framework that bridged historically siloed departments, removing bottlenecks for new vendor enrollment to accelerate time-to-market and reduce order submission time.
- Supply Chain Stability: Stabilized distribution center intake by aligning buyer behavior with warehouse capacity, smoothing out the "bullwhip effect" in the delivery flow.
Retail Strategy
Modernization & Digital Transformation
Ops Modernization
Workflow redesign + adoption
Supply Chain
Bullwhip effect + flow stabilization
EDI enablement
Partner onboarding + governance
Technical TPM
AWS, CI/CD context, + Full-stack fluency
Strategic Impact
Vendor onboarding transformation
Aligned Legal, Compliance, Finance, Ops, and IT into a repeatable intake engine reducing delays and creating scalable enablement.
Delivery flow stabilization
Smoothed inbound volume by aligning buying behavior with DC capacity through week-based scheduling and exception reporting.
Work
- CR
- Company
- Cloud Realm LLC
- Role
- Founder / Fractional CIO / Consultant
- Date
- SCF
- Company
- State College of Florida (SCF)
- Role
- AWS Cloud Computing & Cybersecurity Instructor (Adjunct)
- Date
- BI
- Company
- Bealls, Inc.
- Role
- DVP, Merchandise Process & Analytics (Enterprise Programs)
- Date
- RIL
- Company
- Reebok Int'l Ltd.
- Role
- Program Manager, EDI
- Date